Legal

Terms of Service

Last updated: August 19, 2026

These terms apply to dryer repair, dryer vent cleaning, commercial dryer repair, and dryer vent installation performed by Appliance Repair Masters.

What we service

We service vented electric and gas clothes dryers, including stacked units, laundry centers, commercial equipment, and coin-operated and card-operated machines.

We do not service ventless, condenser, or heat-pump dryers. If you are unsure which type you have, tell us the brand and model when you call and we will confirm before scheduling.

Service area

We serve Broward and Palm Beach County, Florida. We are a mobile service and perform all work at your location. We do not operate a drop-off shop.

Hours and scheduling

Our regular business hours are Monday through Friday, 9:00am to 5:00pm.

Arrival windows are estimates. Traffic, access issues, and the length of preceding jobs can affect timing. We will contact you if we are running outside the window given.

Fees

Residential diagnostic fee: $99. This covers diagnosing the fault. It is waived if you approve the repair, meaning it is deducted from the final invoice.

Commercial service call: $199. Parts and labor are quoted separately after diagnosis.

After-hours emergency fee: $150. This applies to service performed outside our regular business hours. This fee is non-refundable, is charged in addition to the diagnostic fee or service call, and is not waived if you proceed with the repair. It is charged for attending outside normal hours regardless of the outcome of the visit.

Vent installation and rerouting is quoted after we assess the layout, because run length, number of turns, and termination type materially change the work involved.

All parts and labor are quoted before any work begins. No work is performed without your approval.

Payment

Payment is due on completion of the work.

We accept Visa, Mastercard, debit cards, cash, and Zelle.

Credit card payments are subject to a 3% processing fee. This surcharge is disclosed before payment is taken and appears as a separate line on your invoice. Cash, Zelle, and debit card payments are not subject to any surcharge.

Our guarantee

Repairs are covered by a 90-day parts and labor guarantee from the date of service. If a part we installed fails within that period, or the fault we repaired recurs from the same cause, we will return and correct it at no additional charge.

The guarantee covers the specific problem that was treated, and only that problem. It does not cover:

• Different faults. The guarantee applies only to the specific problem we repaired. If the appliance develops a different issue during the guarantee period, that is treated as a new service call and the standard diagnostic fee applies
• Damage caused by misuse, overloading, or a power event
• Faults caused by a condition we identified and recommended correcting, where that recommendation was declined. Most commonly this is a restricted or damaged vent, which causes dryers to overheat and repeatedly destroy thermostats, thermal fuses, and heating elements
• Work performed on the appliance by anyone else after our visit

Extended warranty coverage beyond the 90-day period is available for purchase. Terms are provided at the time of purchase.

Vent cleaning

Dryer vent cleaning covers the transition duct, the full concealed duct run, the exterior vent hood, and a damper check, followed by reconnection and airflow verification.

It does not include duct repair or replacement. Where we find crushed, disconnected, or improperly installed ducting, we will show you and quote that work separately.

We do not access roofs that cannot be walked safely. Where a roof termination cannot be reached safely, we will tell you before starting.

Access

We need reasonable access to the appliance and, where applicable, to the vent termination. Please ensure the area is clear before we arrive.

Where a building requires vendor insurance on file, advance notice, elevator reservation, or gate authorization, please tell us when scheduling so we can arrange it in advance.

If we cannot reach the appliance or complete the work because access was not available, the diagnostic fee or service call still applies.

Cancellation

Please give us at least 24 hours notice to cancel or reschedule an appointment. There is no charge for cancellations made with 24 hours notice or more.

Missed appointments. If nobody is present at the scheduled address during the arrival window, and we have not been notified, the visit is treated as a missed appointment and the $99 diagnostic fee becomes payable.

We will email an invoice for the $99 to the address you provided when scheduling. Payment is due within 14 days of the invoice date.

If the invoice is not paid by the due date, a late fee of $25 is added each time the invoice is reissued.

Accounts that remain unpaid 30 days after the original invoice date may be referred to a third-party collections agency.

If you contact us before or during the arrival window to tell us you will not be available, we will reschedule and no missed appointment fee applies.

Offers

Current promotional offers are limited to one per household. Offers cannot be combined with each other or with any other discount. Offers have no expiration date. The offer must be mentioned at the time of scheduling.

We reserve the right to change or withdraw offers at any time. Offers already applied to scheduled work are honored.

Limitation of liability

We carry general liability insurance and we are licensed to operate.

Our liability for any claim arising from work we perform is limited to the amount paid for that work. We are not liable for indirect or consequential losses, including loss of income from equipment downtime.

We are not responsible for pre-existing conditions of the appliance, the ducting, or the property that we did not cause, including conditions concealed within walls, ceilings, or attics that could not reasonably be identified before work began.

Changes to these terms

If we change these terms we will update the date at the top of this page. The terms in effect at the time your work is scheduled apply to that work.

Governing law

These terms are governed by the laws of the State of Florida.

Contact

Questions about these terms: info@appliancerepairmasters.com or (954) 543-8795.